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GoldSavers Frequently Asked Questions

GoldSavers - In a nutshell

GoldSavers is the ideal investment product for individuals to accumulate savings in gold and silver. Save what you like, when you like, and when you are ready you can sell some or all of it back to us. Safe. Secure. At the click of a mouse.

Why save in gold and silver?

Record low interest rates, austerity programs, quantitative easing, competitive devaluations, sovereign defaults. It's no surprise there's a flight to safety underway, investors more concerned with the return of their money than a return on their money.

GoldSavers facilitates the purchase of gold and silver on a regular or ad-hoc basis in amounts suited to your pocket. Particularly suitable for investors who don't want to take physical possession or pay storage fees, who also want the ability to sell their investment quickly and easily.

GoldSavers is brought to you by Baird & Co Ltd, member of the London Bullion Market Association and The London Platinum Palladium Market, with over forty years experience as physical bullion merchants.

How does it work?

Very Simply. Sign up for an account, login, transfer funds from your bank account to Goldsavers and you are ready to start saving in gold and silver!

Can I take physical possession of gold and silver?

The GoldSavers Convert To Physical function lets you convert your GoldSavers gold and silver holdings to Baird & Co. .9999 gold and silver bars that are securely and discreetly shipped to you.

Please be aware that physical silver is subject to VAT at the prevailing rate on its value at the time that the silver is converted to physical form and despatched. Investment gold is exempt from VAT.

How do I sign up for an account?

Click here to sign up for a GoldSavers account. It's free and takes just a few minutes. Fill out your name, address and email address and within minutes you should receive an email containing a confirmation link. Click the link or alternatively copy and paste the link into your browser address bar. You will be asked to enter your email address and then choose a password. Once you have chosen your password you will be logged in to GoldSavers.

If you did not receive the GoldSavers confirmation email your email program may have filtered it as spam - check your spam or junk folder. If you have to signup again for a GoldSavers account you will need to use another email address as duplicates are not allowed.

How do I sign up for a GoldSavers joint account?

On the Sign Up page click the Joint Account? tick box and fill in the joint account holder details.

Can I sign up for a more than one GoldSavers account?

Only one account per individual including joint accounts is allowed.

Do I need to provide evidence of Identity and Address?

Although it will not be needed to complete the GoldSavers registration process and place trades, we reserve the right to require you to provide evidence of identity and address in a form acceptable to us.

In particular, if your account makes combined purchases of £10000 or more within a twelve month period, under current HMRC guidelines you are required to send us proof of ID and address. Refer to our Terms and Conditions for details.

Is there an upper limit to the value of my GoldSavers account?

Although there is no maximum limit to the value of your holdlings, GoldSavers is ideal for customers looking to invest up to GBP5000. If the value of your account is consistently higher you may be advised by GoldSavers Support to switch to a Baird allocated or unallocated account.

How do I transfer funds in to my GoldSavers account?

Login to GoldSavers, click the Add Funds link and confirm the amount of money you will be transferring to GoldSavers. You will be given our bank account number, sort code and a unique reference number that you should use to action the fund transfer from your bank to GoldSavers. The unique reference number will help us to match incoming funds to your GoldSavers account. Please note that the fund transfer is not initiated by us; you must contact your bank directly and give them instructions.

We monitor incoming funds on a daily basis during UK business hours, Monday to Friday excluding public holidays. Funds received in our account by 13:00 will be credited to your GoldSavers account the same day; funds received after 13:00 will be credited to your GoldSavers account by 10:00 the following working day morning. We will send you an email informing you that funds have been received.

The speed and cost of a fund transfer will depend on your bank and the type of transfer service you use.

We only accept incoming funds denominated in GBP Pounds Sterling. If you have a bank account denominated in any other currency you will need to instruct your bank to convert your funds to GBP before they are sent to us.

Please be aware that you have to specify your bank account details before you can transfer funds into or out of GoldSavers. In the case of a GoldSavers single account the bank account you define must be in your name (joint bank accounts are acceptable). In the case of a GoldSavers joint account the bank account you define may be a single bank account in either parties name or a joint bank account in both parties names.

How do I buy gold and silver with GoldSavers?

Login to GoldSavers and click the Buy Metal link. Your GoldSavers account needs to be in credit by at least the cost of the minimum purchase value of gold and/or silver.

Guidance notes on the Buy Metal page will inform you of the minimum and maximum purchase amounts you can make, based upon your current cash balance and current metal prices.

Select gold or silver as appropriate then select the units of purchase as GBP or ounces, depending on whether you want to spend a fixed amount of money or purchase a fixed number of ounces. You may specify GBP amounts to two decimal places (e.g. 100.99) and ounce amounts to three decimal places (e.g. 100.999). Enter the GBP or ounce amount and click the submit button. The purchase confirmation page will give you a chance to review your proposed purchase before you finalise it. A timer indicates how long you have to confirm the trade at the current metal price before automatic expiry. Press the Confirm button within the time limit to complete your purchase.

Visit the Balances page to see your updated metal and cash balances. You can also view all your transactions on the Transaction History page.

How do I sell gold and silver with GoldSavers?

Login to GoldSavers and click the Sell Metal link. Your GoldSavers metal balance needs to be in credit by at least the minimum sale value of gold/silver.

Guidance notes on the Sell Metal page will inform you of the minimum and maximum sale transactions you can make, based upon your current metal balance and minimum sale amounts.

Select gold or silver as appropriate then select the units of sale as GBP or ounces, depending on whether you want to receive a fixed amount of money or sell a fixed number of ounces. You may specify GBP amounts to two decimal places (e.g. 100.99) and ounce amounts to three decimal places (e.g. 100.999). Enter the GBP or ounce amount and click the submit button. The sale confirmation page will give you a chance to review your proposed sale before you finalise it. A timer indicates how long you have to confirm the trade at the current metal price before automatic expiry. Press the Confirm button within the time limit to complete your sale.

Visit the Balances page to see your updated metal and cash balances. You can also view all your transactions on the Transaction History page.

How do I transfer funds out of my GoldSavers account?

Login to GoldSavers, click the Withdraw Funds link and confirm the amount of money you will be transferring out of GoldSavers to your bank account. Your GoldSavers cash balance will need to be at least the amount you wish to transfer out plus our transfer out fee - refer to the GoldSavers Prices page for details of our funds transfer out charge.

We transfer funds denominated in GBP to your bank account. If your bank account is not GBP denominated any currency conversion will take place at your bank.

Your outgoing funds will be debited immediately from your GoldSavers cash balance, the fund transfer will be actioned by 4:00pm the next UK business day. We will send you an email confirming that funds have been transferred. UK based customers can expect to receive funds in their UK bank account within 3-4 working days.

How do I view my GoldSavers transactions?

Login to GoldSavers and click Transaction History, specify the date range and click Go. A paginated list of cash and metal transactions is shown in descending date sequence; you can print the data by ticking the 'Printer Friendly' box, clicking Go and then clicking the printer icon in your internet browser.

How do I contact GoldSavers with questions or problems?

You can send and receive secure messages to and from GoldSavers Support personnel. Login to GoldSavers and click Messages - Inbox to view messages sent to you by GoldSavers Support, click 'New Message' on the same page to send us a message. You should receive a response from us within 2 working days.

How can I recover a GoldSavers login ID or password?

Contact us on goldsavers@bairdmint.com You may be asked to call us so we may verify your identity before releasing your login details.

How much does a GoldSavers account cost?

We make no charge for opening a GoldSavers account nor for receiving money into your GoldSavers account.

GoldSavers receives live streaming metal prices during international metal exchange trading hours; our buy and sell prices are based on these live prices. Details of our prices and other charges are available on the GoldSavers Prices page.

How do I close my GoldSavers account?

Login to your GoldSavers account and ensure your metal balance(s) are zero by selling any residual metal amount(s) back to us. Then tell us you would like to close your account using our secure message facility and we will close your account for you. We will transfer any residual funds from your GoldSavers account to your bank account, less our standard fund transfer fee.




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